Last updated February 2026

These Terms and Conditions (“Terms”) apply to all services provided by Luxe In Order including home organising, decluttering, property staging, moving support, virtual consultations, and any other related services (collectively, “Services”). By booking or using our Services, you agree to be bound by these Terms.

 1. Services

1.1 We provide professional home organising, decluttering, property staging, moving support, and virtual services.

1.2 We may work in private homes, rental properties, offices, or other client-approved settings.

1.3 Services are provided by Luxe In Order staff and, where necessary, trusted partners. We ensure all partners are vetted and operate professionally.

1.4 Any advice or recommendations provided are based on our professional expertise, but clients retain responsibility for decisions.

2. Booking and Payment

2.1 All services must be paid in full in advance unless otherwise agreed in writing.

2.2 Bookings are confirmed only once payment is received.

2.3 We accept payment via bank transfer.

2.4 Prices are quoted in GBP and include VAT if applicable.

3. Cancellation and Rescheduling

3.1 Client cancellations:

• More than 7 days’ notice → full refund minus any non-recoverable costs
• 48 hours to 7 days’ notice → 50% refund
• Less than 48 hours’ notice → no refund

3.2 Rescheduling:

• We will make reasonable efforts to accommodate reschedules.
• Same cancellation terms apply for rescheduled sessions.

3.3 Business cancellations:

• We may cancel due to illness, emergencies, or unforeseen circumstances.
• Full refund or alternative booking will be offered.

4. Access and Client Responsibilities

4.1 The client must provide safe access to the property and ensure the environment is suitable for the agreed services.

4.2 The client must inform us of any hazards, pets, or special requirements.

4.3 We are not responsible for pre-existing damage or fragile items unless explicitly handling them as part of the agreed Services.

5. Liability

5.1 We provide Services with care and professionalism, but are not liable for:

• Pre-existing damage to property
• Decisions made by the client based on our advice
• Items lost or damaged due to circumstances beyond our control

5.2 Our maximum liability is limited to the total value of the services paid for.

5.3 We hold public liability insurance for on-site work.

5.4 We hold professional indemnity insurance to cover any claims arising from our advice or services. This ensures that clients are protected in the unlikely event of professional errors or omissions

6. Photography and Media

6.1 We may take photos or videos to document before-and-after transformations for marketing purposes only if explicit written consent is provided.

6.2 Clients may withdraw consent at any time, and we will remove media promptly.

7. Confidentiality

7.1 All information obtained during the provision of Services is confidential.

7.2 We do not share client data with third parties except trusted partners necessary to deliver services, as outlined in our Privacy Policy.

8. Complaints

8.1 We aim for 100% satisfaction.

8.2 Complaints should be submitted in writing via email within 14 days of the service.

8.3 We will investigate and respond within 14 days.

9. Governing Law

9.1 These Terms are governed by the laws of England and Wales.

9.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

10.1 We may update these Terms periodically.

10.2 The latest version will always be published on our website.